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RushCard Review
Are you interested in RushCard? Have you heard about their prepaid debit card?
RushCard is a financial technology company that offers debit cards to millions of individuals within the USA. They advertise faster paydays and highly secure debit cards.
But do they actually deliver on their advertised features? Some customers say no…
While RushCard boasts many features a traditional debit card includes, there are some concerns regarding its customer service and financial management.
Should you use RushCard’s prepaid debit card? Is your money actually safe? What are the issues and complaints some customers have made?
In this article, I will answer all of those questions and go over important information you need to be aware of before you put your money in a RushCard account.
Quick Navigation Links:
- What Is RushCard?
- Who Owns RushCard?
- Is RushCard A Real Bank?
- Is RushCard Safe?
- What Services Or Products Does RushCard Offer?
- What Fees Are Involved?
- RushCard Reviews
- RushCard Customer Service
- RushCard Pros And Cons
- How To Get A RushCard
- Should I Get A RushCard Prepaid Debit Card?
What Is RushCard?
RushCard is a company that provides financial services. They offer a prepaid debit card product for their customers.
RushCard claims their customers will get paid faster with their services, up to 2 days sooner with direct deposit. They also allow you to load money onto your account at thousands of different retailers. You can also deposit money directly from your phone.
RushCard has at least 750,000 customers and continues to grow.
If you lose your RushCard, you can “pause” any transactions you see on your account. This allows you advanced protection.
Who Owns RushCard?
RushCard was initially founded by Russel Simmons in 2003 and was created to assist minority customers. His aim was to provide financial services with lower fees.
RushCard’s prepaid debit card is mainly used by individuals who rely on cash to cover their expenses. They may not have a checking or savings account.
RushCard was bought by Green Dot Corporation. This is a financial technology company and bank holding company in the USA.
Is RushCard A Real Bank?
RushCard is not considered a traditional bank. Their parent company Unirush is a financial technology company.
To provide their security features and be accepted by businesses, Rushcard has partnered with other financial companies.
RushCard is a prepaid debit card service. RushCard partnered with Visa and MetaBanks to allow customers to use their cards. RushCard offers ATM access, direct deposit services, and many other features you will find with a normal bank debit card.
RushCard prepaid debit cards can be used anywhere VISA is accepted. If you are unable to qualify for a credit card, then RushCard may be the option for you.
Is RushCard Safe?
RushCard offers some security features to protect your funds. The features include
- “Pause” feature where you can put a pause on transactions in your account. This protects your money if your card is lost or stolen.
- Visa Zero Liability Policy protection.
- Prepaid debit means if your card is ever hacked or stolen, your liability is limited to the amount of money you have already added to the card. The thief cannot access any bank accounts or run up your credit.
- Your debit card balance is protected with FDIC insurance.
What Services Or Products Does RushCard Offer?
RushCard offers a prepaid debit card. You can choose the Rush Unlimited Plan or the Rush Pay As You Go Plan.
They also offer a mobile app where users can access their accounts and view their funds. The app can be downloaded on Apple devices or Android devices. Using the app, you can pause any transactions or add money to your account.
What Fees Are Involved?
The fees will depend on the plan you choose, the Rush Unlimited Plan or the Rush Pay As You Go Plan.
The Rush Unlimited Plan includes the following fees:
| Fees | Unlimited Plan |
| One-Time Card Fee | $3.95 – $9.95 |
| Monthly Fee (with direct deposit) | $5.95 |
| Monthly Fee (without direct deposit) | $7.95 |
| Card to Card Transfer Fee (to any other RushCard Member) | $0.99 |
| ATM Withdrawal Fee–Out of Network | $2.50 |
| Over the Counter Withdrawal Fee | $2.50 |
| ATM Balance Inquiry Fee | $0.50 |
| Replacement Card Fee | $5.00 |
| Expedited Card Fee (for a replacement card) | $30.00 |
| Currency Conversion Fee | 3% of the transaction amount |
| Maintenance Fee | No Fee |
| ATM Decline Fee | No Fee |
| Call with Live Customer Service agent | No Fee |
| Toll-Free Telephone Balance Inquiries | No Fee |
| ATM Withdrawal Fee–In Network | No Fee |
| Store Cash Back with PIN Purchase | No Fee |
| Card-to-Card Transfer Fee (to/from your own RushCards) | No Fee |
| One-Time Card Activation Fee | No Fee |
| Direct Deposit | No Fee |
| Toll-Free Telephone Balance Inquiries | No Fee |
| Cash (third-party money transfer service fees may apply) | No Fee |
| Transaction Fee | No Fee |
| Bill Pay Service Fee | No Fee |
| International Transaction Fee | No Fee |
The Rush Pay As You Go plan includes these fees:
| Fees | Pay-as-You-Go Plan |
| One-Time Card Fee | $3.95 – $9.95 |
| Transaction Fee | $1.00 each time you make a purchase |
| Card to Card Transfer Fee (to any other RushCard Member) | $0.99 |
| ATM Withdrawal Fee–Out of Network | $2.50 |
| Store Cash Back with PIN Purchase | Included in the Transaction Fee |
| Over the Counter Withdrawal Fee | $2.50 |
| ATM Balance Inquiry Fee | $0.50 |
| Replacement Card Fee | $5.00 |
| Expedited Card Fee (for a replacement card) | $30.00 |
| Maintenance Fee | $1.95 except where prohibited by law |
| International Transaction Fee | $2.00 |
| Currency Conversion Fee | 3% of the transaction amount |
| One-Time Card Activation Fee | No Fee |
| Monthly Fee (with direct deposit) | No Fee |
| Monthly Fee (without direct deposit) | No Fee |
| Bill Pay Service | No Fee |
| Card to Card Transfer (to/from your own RushCards) | No Fee |
| ATM Withdrawal –In Network | No Fee |
| Direct Deposit | No Fee |
| Call with Live Customer Service agent | No Fee |
| Toll-Free Telephone Balance Inquiries | No Fee |
| Cash (third-party money transfer service fees may apply) | No Fee |
| ATM Decline Fee | No Fee |
RushCard Reviews
RushCard carries a rating of 2.5/5 starts. The reviews from customers mention horrible customer service, trouble getting their funds, and issues settling disputes. Most reviews are 1 star.
On the Better Business Bureau, RushCards parent company Unirush has 812 complaints. Unirush is not accredited by the BBB. Their rating with the BBB is ⅕ starts.
The most recent ratings and complaints mention having issues contacting agents, issues getting disputes settled, and problems with having documents reviewed properly.
On Sitejabber, Rushcard carries a ⅕ star review. This is taken from 15 different reviews on the site. Terrible customer service, security breaches, and issues with accessing funds are mentioned.
Overall, it seems the reviews of Rushcard and their parent company Unirush are very bad. Looking through each site’s reviews, I have yet to see a good review.
RushCard Customer Service
RushCard customer service can be reached at (866) 787-4227, or you can contact them online. Visit https://www.rushcard.com/contact-us to contact RushCard online or get information to mail them.
You can also contact RushCard through email and/or set up RushTEXT Alerts. RushTEXt alerts will send you a notification when purchases, deposits, or withdrawals are made on your account.
RushCard Pros And Cons
Pros:
- No credit check to get a debit card.
- Rushcard has $0 liability with unauthorized or fraudulent transactions/charges.
- The card is safe for online purchases.
- Prepaid debit cards are good for individuals who don’t want a bank account but still want a card.
- Safer than carrying cash with you.
- Free financial counseling (Free credit counseling with Operation Hope)
Cons:
- Some rental companies won’t accept this form of payment.
- No interstate earned with a RushCard account.
- Issues with customer service.
- Multiple bad reviews from unsatisfied customers.
- No opportunity to build credit.
How To Get A RushCard
If you want to get a RushCard prepaid debit card you can do so online through their website or over the phone.
The application process is pretty quick and straightforward. After providing your information, you will need to wait to be approved and get your card.
How Do I Qualify For A RushCard Debit Card?
To qualify for a RushCard, you need to have the following:
- Be a U.S. citizen or permanent resident.
- Have a valid SSN.
- Be 13 years or older (must have parents’ consent if you are under 18)
- Provide your
- Date of birth
- Address
- Email Address
- Copy of your driver’s license (or another document that verifies your identity)
It usually takes 5-7 days for your card to be approved. Once you are approved, you will need to set up your pin and wait for the card to be mailed to you. Once you get the card, you will need to activate it.
Should I Get A RushCard Prepaid Debit Card?
RushCard prepaid debit cards are good for a few types of individuals.
- An individual who doesn’t want to be involved with traditional banks and has a checking account or credit card.
- An individual who wants a debit card that won’t affect their credit score and is secure against theft and fraud. The card can be used as a debit or credit card to make purchases online or in stores.
- An individual who wants to purchase things online with added identity protection. Since the card has fraud protection and is a prepaid card, your liability is reduced, and your funds are protected.
If your needs match the individuals mentioned above, then RushCard may be a decent choice for you; however, bear in mind the fees and complaints customers have made.
Resources:
- Who owns RushCard? Take a look at the article to learn more. Russell Simmons Sells RushCard to Green Dot for $147 Mil. | Billboard
- Is Rushacard a real bank? Take a look at the article below to learn more. Review of RushCard Prepaid Cards – An Excellent Choice for the Unbanked – The Dough Roller
- View the RushCard Website and browse the features they offer. RushCard
- Take a look at the Rushcard review; click the link below. 15 Reviews of Rushcard.com | Sitejabber.
- Review the Better Business Bureau’s review of RushCards parent company. Click the link below. Unirush Financial Services | Complaints | Better Business Bureau® Profile
- Take a look at the reviews for RushCards parent company UniRush. Click the link below. UniRush Reviews | Read Customer Service Reviews of rushcard.com
How To Use RushCard With Zelle
Looking to use your RushCard with another payment app? Are you trying to figure out how to use RushCard with Zelle?
Are you able to use Zelle with prepaid debit cards? You may be surprised to find out that Zelle has its own network of accepted prepaid cards.
Is RushCard included in Zelles’ accepted list of debit cards?
In this article, I will go over what Zelle is, the services they provide, and the other cards Zelle is compatible with.
Keep reading to learn more!
Quick Navigation Links:
- What Is Zelle?
- Does Zelle Work With Direct Debit Cards?
- Does Zelle Work With Green Dot?
- Does Zelle Work With RushCard?
- How To Contact RushCard
- How To Contact Zelle
What Is Zelle?
Zell is a company that allows you to send and receive money from friends and family. You need a U.S. mobile number and a valid email.
You can send money to a recipient with an email address or U. S. phone number. Zelle allows P2P (Peer-to-peer) money transfers within the USA.
As long as you have a U.S. bank account and the recipient has one, too, you can send money. Zelle works with more than 1000 different banking apps within the USA. You do not need to download another app to send money.
It does not cost you any extra money to transfer between friends and family. Transactions made on Selle are not reported to the IRS.
Selle can send money with a valid VISA, Mastercard, or U.S. debit card.
Business debit cards, credit cards, internationally linked cards, prepaid cards, and gift cards cannot be used.
Does Zelle Work With Direct Debit Cards?
You can use Zelle with Visa or Mastercard. Zell will only accept direct debit cards from within the Zelle Network Banks.
Does Zelle Work With Green Dot?
Zelle does not currently work with Green Dot. Green Dot is not included in the Zelle Network Banks.
Does Zelle Work With RushCard?
Prepaid cards, credit cards, and Paypal cannot be used with Zelle. So as of right now, you cannot use a RushCard with Zelle.
How To Contact RushCard
You can contact RushCard at (866) 787-4227.
If you are already a customer, you can log into your account and click the “help” button to speak to an agent.
If you are not a customer, click this link to visit the RushCard login page.
Click the “help” button. You can communicate with an agent through their messaging box.
How To Contact Zelle
Call Zelle at 1 (501) 748-8506 Monday to Friday.
References:
- What is Zell, and how do I use it? Click the link below to learn more. Zelle
- Why is my card not working with Zelle? Click this link to learn more. I’m receiving an error message that my card is ineligible. Why?
- What cards can you use with Zelle? Click this link to learn more. What Prepaid Cards work with Zelle (2022) – UniTopTen
- How do P2P transfers work? Can I use Zelle with RushCArd? Click this link to learn more. P2P Transfer Options for Prepaid Debit Cardholders
- Will Zelle work with Green Dot? Click the link below to learn more. Does Zelle work with Green Dot – A Complete Guideline.
- Take a look at the RushCard home page to learn more about their services and products. Click the link below. RushCard
- FAQs about Zelle, click this link to read more. 15 Zelle Quick Answers (Read This Before Sending Money!)
RushCard SSI Deposit Dates 2022
For those who rely on their benefits and SSI, it is vital to know when you will receive your payments.
So what is the schedule for 2022’s SSI deposits? I will provide resources to the Social Securities expected deposit dates as well as RushCards scheduled payment dates.
Need to know how you handle taxes on your SSI, I will also cover that in my article.
Keep reading to learn more!
Quick Navigation Links:
When Are My SSI Payments Expected In 2022
Usually, SSI deposits are completed on the 1st day of every month, unless the 1st is a holiday. In that case, you may receive payment early.
In 2022, the estimated deposit dates are as follows:
- February 1st
- March 1st
- April 1st
- April 29th
- June 1st
- July 1st
- August 1st
- September 1st
- September 30th
- November 1st
- December 1st
- December 30th
SSI Deposit Dates Based On My Birthday
For deposits that are based on your birthday, view this chart:
If you are born between the first and tenth of the month, expect to receive your deposits on these dates:
- January 12th
- February 9th
- March 9th
- April 13th
- May 11th
- June 8th
- July 13th
- August 10th
- September 14th
- October 12th
- November 9th
- December 14th
If you were born between the 11th and 20th of the month, expect your deposits on these dates:
- January 19th
- February 16th
- March 16th
- April 20th
- May 18th
- June 15th
- July 20th
- August 17th
- September 21st
- October 19th
- November 16th
- December 21st
And lastly, if your birthday was between the 21st of the month and the 31st, expect your deposits on these dates:
- January 26
- February 23rdth
- March 23rd
- April 27th
- May 25th
- June 22nd
- July 27th
- August 24th
- September 28th
- October 26th
- November 23rd
- December 28th
References:
- Take a look at this chart of the expected SSI deposits for 2022. This is a PDF document with the estimated dates. Click this link. Schedule of Social Security Benefit Payments – 2022
- When does RushCard expect to receive the SSI deposits for 2022? Take a look at this link to find out. RushCard – We have updated our estimated deposit dates to reflect our current best estimate. We always want to provide you, our members, the most current estimates that we have so you can budgeting accordingly. | Facebook
- Expected SSI deposit dates for prepaid cards, take a look at this link to learn more. Benefits Payment Schedule: January 2022 – February 2022
- View the expected payment schedule for SSI benefits in 2022. Click this linkSocial Security Payment Schedule for 2022
Transfer Money From Your RushCard To A Bank Account
How do you transfer money from your RushCard to a bank account? Are there any fees or transaction percentages taken? If so, how much?
Those are good questions to ask and answer BEFORE you attempt to send money from a RushCard to a bank account.
In this article, I intend to answer those questions and provide you with the steps you will need to take to actually complete a transfer.
I will also answer: How long does it take to transfer from a RushCard tour to a bank account? So keep reading to learn more!
If you need to contact RushCard, jump to the last heading to find their number.
Quick Navigation Links:
- Can You Transfer Between Prepaid Cards And Bank Accounts?
- How Do I Transfer Money From RushCard To A Bank Account?
- What Are The Fees To Transfer From RushCard To A Bank Account?
- How Long Does Transferring From RushCard To Bank Account Take?
- RushCards Contact Information
Can You Transfer Between Prepaid Cards And Bank Accounts?
The answer is yes; many prepaid cards allow you to transfer funds to and from your bank account or to send funds to a bank account.
While the steps may be different depending on the prepaid card you use, they are still pretty similar.
How Do I Transfer Money From RushCard To A Bank Account?
To transfer from your RushCard to a bank account, log into your RushCard account in the RushCard app or through a browser, then follow these steps:
- Select the “transfer money” option
- Choose your bank account or add the bank details(you should link your bank account to your RushCard account, if you haven’t done this already, you can complete this step before transferring money)
- Follow the instructions on screen; RushCard will walk you through the information
- Confirm the transfer.
The transfer should show on your account within a few minutes.
What Are The Fees To Transfer From RushCard To A Bank Account?
The fee RushCard charges to transfer to a bank account may include the following:
| Transaction Fee | $1.00 each time you make a purchase |
| Direct Deposit | No Fee |
Those with a RushCard will pay a monthly fee as well. But the fees for transfers can be included in that monthly account fee.
How Long Does Transferring From RushCard To Bank Account Take?
The transfer should display on your account immediately. However, the time it takes for the recipient to receive the funds can vary.
It depends on the bank’s processing time and when it is open. On average, it takes up to three business days.
RushCards Contact Information
You can contact RushCard at (866) 787-4227.
Or, visit the RushCards website and click the “help” button. You can communicate with an agent through their messaging box.
References:
- See how you can transfer from a prepaid card to a bank account here. How To Transfer Money From Rushcard To Paypal? – ictsd.org
- Need to transfer money from your RushCard to a bank account? Find out how here. How To Successfully Transfer Money From A Prepaid Card To Your Bank Account
Where Is My Rushcard
If you have applied for your RushCard account online and submitted all the requested information, all you have to do now is wait.
But waiting can be hard. What if the card is taking too long to get to you? Are you sure you were approved? How can you check the status of your application or find out when the card should come?
In this article, I will answer those questions and more, so stay tuned.
Quick Navigation Links:
- How Long Does It Take To Get My RushCard In The Mail?
- How Can I Check The Status Of My Application?
- How Can I Check My RushCards Delivery Date?
- What Should I Do If My RushCard Hasn’t Arrived?
- How Long Does A Replacement RushCard Take To Arrive?
- Do I Have To Pay For A Replacement Card?
- How Do I Contact RushCard?
How Long Does It Take To Get My RushCard In The Mail?
Once you have completed your application and your Rushcard has been approved, you should receive your RushCard in the mail within 7-10 business days. This is after you have been approved, your documents have been reviewed, and your identity has been verified.
Your card will be shipped through U.S. first-class mail the next business day after registering.
Why Would My Card Be Delayed?
Your card could be delayed if you did not submit the correct information, you do not qualify, or you have applied for too many cards.
If your RushCard is delayed, call RushCard at (866) 787-4227
How Can I Check The Status Of My Application?
If you do not receive your Rushcard and would like to check your application status, you can do so by calling RushCard at (866) 787-4227.
Make sure to have your application information, number, and personal information on hand. You can confirm with a RushCard agent that your application went through and that your documents are correct.
How Can I Check My RushCards Delivery Date?
If your application has been accepted, your RushCard should be shipped out by the next business day. So you can calculate your expected delivery date from the day you applied +1 day, +7-10 business days.
So your card should take no longer than 11 days to arrive. If it does take longer than that, contact RushCard at 866) 787-4227.
What Should I Do If My RushCard Hasn’t Arrived?
If your RushCard does not arrive after 11 days, you should call RushCard customer service at 866) 787-4227.
Tell them your name and other personal information, as well as your application number. They should be able to look up why your card has not arrived yet.
How Long Does A Replacement RushCard Take To Arrive?
Your replacement should take 7-10 business days to arrive after you request it.
Do I Have To Pay For A Replacement Card?
Yes, RushCard charges a Card Replacement fee between $5 to $30, depending on the delivery speed you choose.
What Are The Other Fees I Have To Pay For A RushCard?
The fees will depend on the plan you choose, the Rush Unlimited Plan or the Rush Pay As You Go Plan.
The Rush Unlimited Plan includes the following fees:
| Fees | Unlimited Plan |
| One-Time Card Fee | $3.95 – $9.95 |
| Monthly Fee (with direct deposit) | $5.95 |
| Monthly Fee (without direct deposit) | $7.95 |
| Card to Card Transfer Fee (to any other RushCard Member) | $0.99 |
| ATM Withdrawal Fee–Out of Network | $2.50 |
| Over the Counter Withdrawal Fee | $2.50 |
| ATM Balance Inquiry Fee | $0.50 |
| Replacement Card Fee | $5.00 |
| Expedited Card Fee (for a replacement card) | $30.00 |
| Currency Conversion Fee | 3% of transaction amount |
| Maintenance Fee | No Fee |
| ATM Decline Fee | No Fee |
| Call with Live Customer Service agent | No Fee |
| Toll-Free Telephone Balance Inquiries | No Fee |
| ATM Withdrawal Fee–In Network | No Fee |
| Store Cash Back with PIN Purchase | No Fee |
| Card to Card Transfer Fee (to/from your own RushCards) | No Fee |
| One-Time Card Activation Fee | No Fee |
| Direct Deposit | No Fee |
| Toll-Free Telephone Balance Inquiries | No Fee |
| Cash (third party money transfer service fees may apply) | No Fee |
| Transaction Fee | No Fee |
| Bill Pay Service Fee | No Fee |
| International Transaction Fee | No Fee |
The Rush Pay As You Go plan includes these fees:
| Fees | Pay as You Go Plan |
| One-Time Card Fee | $3.95 – $9.95 |
| Transaction Fee | $1.00 each time you make a purchase |
| Card to Card Transfer Fee (to any other RushCard Member) | $0.99 |
| ATM Withdrawal Fee–Out of Network | $2.50 |
| Store Cash Back with PIN Purchase | Included in the Transaction Fee |
| Over the Counter Withdrawal Fee | $2.50 |
| ATM Balance Inquiry Fee | $0.50 |
| Replacement Card Fee | $5.00 |
| Expedited Card Fee (for a replacement card) | $30.00 |
| Maintenance Fee | $1.95 except where prohibited by law |
| International Transaction Fee | $2.00 |
| Currency Conversion Fee | 3% of transaction amount |
| One-Time Card Activation Fee | No Fee |
| Monthly Fee (with direct deposit) | No Fee |
| Monthly Fee (without direct deposit) | No Fee |
| Bill Pay Service | No Fee |
| Card to Card Transfer (to/from your own RushCards) | No Fee |
| ATM Withdrawal –In Network | No Fee |
| Direct Deposit | No Fee |
| Call with Live Customer Service agent | No Fee |
| Toll Free Telephone Balance Inquiries | No Fee |
| Cash (third party money transfer service fees may apply) | No Fee |
| ATM Decline Fee | No Fee |
How Do I Contact RushCard?
You can call (866) 787-4227, or you can visit https://www.rushcard.com/contact-us to contact RushCard online or get the information you will need to mail them.
You can also contact RushCard through email.
References:
- Take a look at RushCards contact us page and learn how to reach RushCard. Contact Us | RushCard
- Take a look at some frequently asked questions about Rushcard. Click the link below. RushCard Live – Frequently Asked Questions, FAQ – Help
- How long will it take for a replacement RushCard to arrive? Click the link below to find out. RushCard Prepaid Visa Card Cardholder Agreement
- Learn more about RushCard, click the link below. Review of RushCard Prepaid Cards – An Excellent Choice for the Unbanked – The Dough Roller
What Is RushCard's Routing And Account Number?
Using the correct routing number is important when sending or receiving money through bank transfer or direct deposit.
Do you know the RushCards routing number? If you have a RushCard account and plan to receive money from your employer or the government, you need to know our account number and routing number.
So, how can you find your account number? And what is the RushCard routing number?
In this article, I will show you how to find your account number and provide two possible RushCard routing numbers.
Make sure to contact RushCard directly with any questions and to confirm the routing number.
Keep reading to learn more.
Quick Navigation Links:
- What is My RushCard Account Number?
- How Do I Find My RushCard Account Number?
- What Is My RushCard Routing Number?
- Contact RushCard
What Is MyRushCard Account Number?
Your RushCard account number is also called a deposit ID number.
This number can be used to receive deposits instead of giving out your debit card number. To get this number, you can email RushCard at agent@rushcard.com or call 866-787-4227.
How Do I Find My RushCard Account Number?
If you have already contacted RushCard to get your account number, make sure it is stored in a secure note either on your device or in a safe location.
If you need to find your account number again, log into your RushCard account and go to your account information, you should be able to see your personal details and account number.
If you have any issues, call or message a RushCard agent.
What Is My RushCard Routing Number?
The RushCard routing number is 073972181 or 021409169. Before you use the routing number, confirm with a RushCard agent directly that the routing number is accurate.
You can find RushCard’s contact information at the end of this article.
Make sure you enter or share this number correctly. Your employer will need to use this number when entering bank transfers or direct deposits.
How Can I Contact RushCard?
Contact the RushCard customer support team by calling RushCard at (866) 787 4227 or by visiting their contact page.
References:
- Click here to learn how to find your account number. How do I find my Midnight Prepaid Rushcard account number?.
- Find RushCards routing number. Click this link to see a RushCard update. Heads up, RushCard Fam. Just a reminder, the… | Facebook
- View information on adding money to your RushCard here. How to Put Money on a RushCard | Sapling
What Bank Is Rushcard Affiliated With
So, RushCard is not a bank itself. It cannot provide any visa or credit card, and it doesn’t have its own FDIC insurance.
If that’s true, how can RushCard advertise a prepaid visa debit? Which bank provides that card? And is it insured?
Those are important questions you need to answer before you decide to use a Rushcard debit.
In this article, I will go into detail on those topics and explain how RushCard is able to provide its prepaid Visa debit card.
Keep reading to learn more.
Quick Navigation Links:
- What Bank Is RushCard Affiliated With?
- Who Owns RushCard?
- What Is UniRush?
- What Bank Is Green Dot Through?
- How Do I Contact RushCard?
- What Is A MetaBank
What Bank Is RushCard Affiliated With?
RushCard is partnered with Visa and MetaBank to provide card and banking services. RushCard had to partner with an FDIC-insured financial institution to give its customers a Visa card.
However, MetaBank does not own RushCard; they are simply a partner.
Who Owns RushCard?
RushCard is owned by UniRush.
What Is UniRush?
UniRush is a company created in 2003 by a man named Russel Simmons. Russel Simmons is a hip-hop figure who wanted to create a low-cost banking service to assist minority communities.
He noticed that prepaid debit cards are usually used by individuals who do not have a checking account or are considered “unbanked.”
Those people usually pay by cash and rely on month-to-month income. This can make it difficult for them to maintain a bank account and cover the accounts fees.
2015 RushCard had a serious software issue that affected more than 400,000 customers. Mr. Simmons took responsibility and worked to correct the issues and cover his customer’s expenses.
Green Dot started looking into purchasing RushCard from Mr. Simmons around that time.
On January 30th, 2017, Green Dot acquired UniRush and RushCard. Green Dot bought UniRush for an estimated $147 plus annual earn-out payments totaling $4 million dollars for 5 years.
Green Dot bought UniRush and RushCard under the agreement that Green Dot would not be responsible or liable for the 2015 incident.
What Bank Is Green Dot Through?
Green Dot Bank is a partner of Bonneville Bank. This allows them to offer low-cost services with FDIC-insured accounts. Green Dot is also partnered with the U.S. Treasury.
This allows their customer to use a prepaid debit card that is accepted by many retailers and has a measure of insurance. Ushcard is also partnered with Visa which allows them to issue VISA debit cards.
The purpose of this partnership is to provide easier access for their customers to use their funds through a secure and nationally accepted card.
How Do I Contact RushCard?
You should be able to contact RushCard 24/7 and speak to a customer service agent. Their customer service phone number is (866) 787-4227.
If you are already a customer, you should be able to log into your account and click the “help” button to speak to an agent.
If you are not a customer, you can click this link to visit the RushCard login page. Click the “help” button, and a message box will automatically pop up. You can communicate with an agent there.
What Is MetaBank?
MetaBank is a company that offers online banking services. MetaBank is a United States bank.
Their accounts include checking and savings accounts. MetaBank offers a prepaid card for individuals who prefer that option. They also offer tax services, commercial finance, and consumer lending.
References:
- Is RushCard a real bank, and if not, what bank is RushCard associated with? Click the link to learn more. RushCard Pre Paid Debit Card Review And Company Review
- Scroll through the RushCard home page to learn more about the features they offer. Click the link below. RushCard
- Visit the RushCard contact page or click on their message button to speak to a customer service agent. Click the link below. Contact Us | RushCard
- Learn more about MetaBank by clicking this link. MetaBank
- What bank is Green Dot Bank partnered with? Learn more here. Bonneville Bank Selected as Prepaid Debit Card Issuer for US Department of Treasury Pilot Tax Refund Program | Green Dot Corporation
- Who owns RushCard now? Click this link to learn more. Russell Simmons Sells RushCard to Green Dot for $147 Mil. | Billboard
- Has Green Dot purchased UniRush and rushCard? Click this link to learn more. Green Dot to Acquire UniRush, LLC, Operating Company for RushCard and Rapid! PayCard.
Best Ways To Contact RushCard
Are you trying to contact a RushCard agent to get a problem resolved? Calling a busy customer service line can be frustrating.
Dealing with an automated voice message and waiting in line for the “next available agent” is NOT how any of us want to spend our time.
So, how do you contact RushCard? What is the fastest way to speak to an actual real-life person? Can you text RushCard?
In this article, I will answer those questions and many more! Keep reading.
Quick Navigation Links:
- Methods Of Contacting RushCard
- Contacting RushCard, What Works Best?
- What Is The Wait Time When I Call RushCard?
- When Is The Best Time To Call RushCard?
- How Do I Talk To A Real Person At RushCard?
- What Number Do I Call To Activate My RushCard Prepaid Debit Card?
Methods Of Contacting RushCard
To contact RushCard and speak to an agent or representative, call (866) 787 4227 (1-866-RUSHCARD).
Other ways to contact RushCard include live chat, mail, or email.
To contact RushCard by mail, you can send a letter to RushCard PO Box 42484 Cincinnati, OH 45242.
To contact Rushcard through web chat/online, log into your account and click “Help” at the bottom of the webpage. This will automatically open up a chat box where you can get support.
You can also contact RushCard through RushTEXT Alerts. Rush text alerts will notify you when purchases, deposits, or withdrawals are made on your account.
If you are already a RushCard customer, you should have a RushCard support email that you can use to contact RushCard.
Contacting RushCard, What Works Best?
So, you have a lot of options to contact RushCard. But what works best?
Well, what do you need more? Do you want to contact an agent fast? Do you just have a simple question? Or do you need to send in personal information and documents?
If you need to speak to a live person about an issue or questions, then online messenger may be best for you.
You can visit RushCard’s website and, within seconds, message an agent about an issue on your account.
If your question is simple, try visiting RushCards FAQs first. To find the RushCards FAQs, you need to log into your RushCard account, where you can see their “extensive list of FAQs.”
If you don’t find your answer, message or call an agent.
If you need to send in personal information, you can do so online in your RushCard account or through a secure email. Confirm with a RushCard agent the method you should use to send in personal information.
What Is The Wait Time When I Call RushCard?
The average wait time is about 10 minutes when calling the number mentioned above.
View the current and average wait times at this link: RushCard Phone Number | Call Now & Shortcut to Rep.
What Is the Best Time To Call RushCard?
That number is open 24 hours a day, seven days a week. The best time to call is around 9:30 am.
How Do I Talk To A Real Person At RushCard?
When you call RushCard, if you are immediately greeted by an automated message or assistant, wait for the assistant to provide you with menu options.
Follow the prompts; if you want to talk to an agent, immediately say “Speak to an agent.” I always do this when I just want to talk to someone. Sometimes I need to say it three times before the assistant transfers me, but it hasn’t failed me yet.
The same applies when you are using the online RushCard messenger. Just type “speak to an agent.”
What Number Do I Call To Activate My RushCard Prepaid Debit Card?
To activate your RushCard prepaid debit card, you call the number which can be found on the sticker on your RushCard when you receive it.
If you do not see the sticker, you can call 800-247-4109.
Once you connect with the line, you will choose a four-digit PIN (Personal Activation Number).
Continue following the directions to activate your card and account.
References:
- View the RushCard contact page here. Contact Us | RushCard.
- Find RushCards phone number here. RushCard Phone Number | Call Now & Shortcut to Rep
- Learn more about RushCards customer service and response to previous issues. Click this link. RushCard Ordered to Pay $13 Million for Disruption of Prepaid Card Service – The New York Times
- Review the policies and rules that apply when you use a RushCard. Click this link. Cardholder Policy & Terms of Use: Prepaid Visa Debit Card | RushCard.
- View the RushCard Website and browse the features they offer. RushCard
- Take a look at an overview of RushCards debit card and services. RushCard Prepaid Visa Card Review | DepositAccounts
- What is RushCards phone number? Click here to learn more. RushCard Phone Number | Call Now & Shortcut to Rep
Common RushCard Complaints
Are you looking into RushCard? RushCard has gained popularity over recent years due to its low fees and convenient features.
But is it all it is cracked up to be? Are the fees actually low? Does the app work? How is RushCards customer service?
All valid questions that I will cover in this article.
Before you decide to get a RushCard, put RushCard to the test! Compare the most common complaints and reviews that customers leave.
Keep reading to find out more!
Quick Navigation Links:
RushCard General Complaints
The reviews on RushCard are not good at all. On TrustPilot, the reviews on RushCard are 100% bad. There is not a single good review.
So what do the companies mention? Well, there are some of the most commonly observed issues customers have with RushCard.
Money Withheld Or Not Received???
The NUMBER ONE complaint is that RushCard has withheld or misplaced a customer’s money. This is mentioned multiple times by different customers. Read their reviews:
“I would advise people to never use this company EVER!!! They hold your money without explanation what so ever. Block you access to your account make you sent them important documents and allow others your information and make purchases using your money as if all the other fees weren’t enough. People have even had their identity stolen while using this company. It’s RIDICULOUS!!! Do not give this company the time of day it’s not worth the time or energy and I will spend my last days making sure everyone is aware so they don’t have to go through this frustrating ordeal.”
“Straight trash, its really sad how these ppl are nothing more than scammers seriously. And they actually get away with it! I still havent received any of my money back for months! but yet they always want to send me an email about my rush card balance! They say you can do these disputes that take forever and they still dont ever give you anything back! All these cards are for is to take your money period.”
And that is just on one site!
Take a look at some reviews found on the Better Business Bureau’s site.
“So I had my tax refund sent to my RUSH CARD account on FEB 24th. they told me since it was over $10,000 that I would have to send in my I.D., social security card, and form 1040. I sent it in the same day. They told me it would take 1-3 days to verify it. I called 5 days later and they said my money was sent back to the IRS on FEB 24th at 12 am midnight. If so, why did y’all ask for documents to verify my account? They then stated it would take the IRS 3-5 business days to receive the money. Today is MARCH 15,2022 the IRS SAID THEY HAVE NOT RECEIVED ANYTHING. THE IRS WILL NOT LIE AND IS NOT TO BE PLAYED WITH. RUSH CARD WHERE IS MY MONEY THAT I WORKED HARD FOR?”
“My issue is my stimulus checks were sent to my to my card. The first two were received with no problem. On 3-17-21 my taxes were deposited in the amount of $4200. On 3-29-21 $2800 my 3rd stimulus was sent to my rush card. RUSHCARD is claiming they never received it. I’ve contacted IRS repeatedly. RUSHCARD NEVER RETURNED my check. When I filed a complaint last year. All of a sudden an executive is available to speak. She tries to convince me to remain a customer stating any day or min the funds will post. I closed my card. I HAVE YET to receive my 3rd stimulus. It was sent to them. But she stated that she would make sure the funds would be returned. At this point, I am requesting that RUSHCARD contact IRS and find my money. It would be greatly appreciated. I have been extremely patient. This is ridiculous because this is an ongoing issue with MANY of their customers”
Bad Customer Service
The subsequent most common complaint is that customers simply cannot get in contact with an agent or an agent has yet to respond to them.
Read some of the complaints left on the BBB (Better Business Bureau).
“ So I send everything in and they told me to give them 1 to 2 business days for it to be posted to my account. But 3 days had passed and I didn’t get a notification for my refund so I called them to ask them what’s going on with my refund and they told me that they’ve sent my refund back to the irs and there’s nothing they can do about it. I solely depended on my funds because I have to move and now me and my children have no where to go. I’m highly disappointed and crushed about this whole situation. And still up till now I have not received my refund from the irs nor rushcard. Someone please help me. And thank you.”
“I have been trying to shut down my rush card account for about 4 years now and for some reason I can’t get ahold of any customer service agents on the numbers provided on google! It hangs up in my face when I’m trying to press 0 since they do not give us an option To speak with a rep! Monthly fees are piling up as long as that card account is opened. I need help because, I refuse to have an outstanding debt with rush card when I don’t even use them! This should be illegal! I’ve even tried to close my account online and still no hope!”
Most complaints include issues with customers receiving their money and not being able to get a straight answer or competent agent to speak with.
Read The Comments Yourself
To take a look at the complaints left by disgruntled customers, visit these links:
Read RushCard Reviews Consumer Affairs
Consider the complaint left on the Better Business Bureau’s site.
Read the review on Unirush, RushCards parent company.
RushCard App Reviews And Complaints
The reviews on RushCard are between 3 – 3.6 stars, depending on the app store you use.
The Apple App Store gives RushCard a 3.6 stars rating based on two thousand ratings.
Many customers mention problems loading checks and issues with their accounts fees. Issues with deceptive advertising, website problems, and issues getting their money.
RushCards reviews are riddled with complaints.
Read more reviews at this link: https://apps.apple.com/us/app/rushcard/id429000446?see-all=reviews
Contact RushCard
To contact RushCard, call (866) 787 4227 or visit their contact page. You can click their “help” button to speak to a live agent through an online messenger.
Takeaway
As I am sure, you can tell by now, most customers are NOT happy with RushCard and their services.
Can RushCard improve? Absolutely. There is a lot of room for improvement but until definitive improvements are seen it may be better to research alternative prepaid debit cards.
Thanks for reading. Hope you found this information helpful.
References:
- View the RushCard Website and browse the features they offer. RushCard
- Take a look at Rushcard review, click the link below. 15 Reviews of Rushcard.com | Sitejabber.
- Review the Better business Bureau’s review of RushCards parent company. Click the link below. Unirush Financial Services | Complaints | Better Business Bureau® Profile
- Take a look at the reviews for RushCards parent company UniRush. Click the link below. UniRush Reviews | Read Customer Service Reviews of rushcard.com
- Consider even more reviews on RushCard here. Top 4,200 RushCard Reviews