Direct Express Corporate Office [How To Get In Contact]


Are you here to learn a little about facts in order to contact the Corporate Office associated with the Direct Express Social Security Debit Card or alternative ways to reach out, then perfect! 

You have found the right article.

I’m going to help you with some of the Direct Express facts that you need to know about your card.

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Contact Corporate

Need to contact Direct Express’s corporate office to file a complaint or to get help with your account? We’ll show you how here. Or, if you have issues, where to reach out to instead.

Corporate Offices for Direct Express are by mail only or below to get ahold of customer service, not corporate.

By Mail:

Direct Express

P.O. Box 540190 

Omaha, NE 68154-0190

Quickest Way To Contact is Online Method:

  • You can go online at USDirectExpress.com 
  • Then Click the Click Here button to Login
  • Then Login with your User ID and Password

(User ID is the login Identification that you set up when you signed up for your Direct Express card and is usually 6 to 8 characters).

  • Next Click Account Information so you can then proceed.

Or by Phone:

Customer Service can be reached at 888-741-1115 to speak with a live person for your Federal Benefits or questions to Corporate.

Email and or contact a Live Chat:

Direct Express does not have a way to contact by email because there is no email address listed or available for consumers. 

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Additionally, there is also no available Live Chat for Direct Express.

By Mail:

Direct Express

P.O. Box 245998 

San Antonio, TX 78224-5998

Mailing of course, takes longer but is an available option to write to Direct Express. 

No Direct Express Card and Want One?

If you haven’t signed up to get your payments via your Direct Express Card and don’t have a card, call 1-800-333-1795 (toll-free).

Need Customer Service and Have a Direct Express Card already?

Current cardholders with questions, can call the Customer Service Department:

  • Customer Service: 1-888-741-1115 or 1-866-606-3311
  • Hearing-impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Collect)

(availability is 24 hours every day and 7 days per week for the customer service department).

Steps To Speak To A Real Human At Direct Express is:

When it picks up, choose option 3 immediately, you will then get to speak to a human at Direct Express.

  • You can call Customer Service toll-free at 1-888-741-1115 (they are available 24 hours a day and 7 days a week).
  • For English speaking (press 1) and for Spanish speaking then (Press 2) and for any other languages, then you will (press 3).  
  • Finally, you need to enter your 16-digit debit card number on your Direct Express card.

You can now have your questions answered by a customer service agent shortly after you enter your card number.