Direct Express Customer Service Numbers [Complete Guide]

If you are here because you need help and are not sure what number to call or who to speak to or need advice or wish to speak to a live person concerning your Direct Express card then this is the article for you and will help you out.

What I’m going to do in this article is give you all the Direct Express Customer Service numbers and tips that you need to know about your card so that I can help you out with using your card and benefiting the most.

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Don’t Have A Direct Express Card And Want To Get One?

If you don’t have a card or haven’t signed up to receive your payments via your Direct Express card, Call 1-800-333-1795 (toll-free) 

Have A Direct Express Card And Need Customer Service Help?

If you do already have a card with questions, you may call the Customer Service Department at:

  • Customer Service: 1-888-741-1115 or 1-866-606-3311
  • Hearing-impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Collect)

The Customer Service hours of operation are 24 hours a day, 7 days a week.

How To Speak To A Real Live Human At Direct Express

When you get through, Choose option 3 immediately when it picks up, and then you will get to speak with a human. 

  1. Call Customer Service toll-free at 1-888-741-1115 (available 24/7)
  2. For English (press 1), for Spanish (Press 2), for all other languages (press 3)  
  3. Enter your 16-digit debit card number  
  4. A Direct Express customer service agent will answer your call shortly after entering your card number. 

Maybe you will be on hold for a short time while waiting your turn to speak.

You can also access your account by using your Social Security number, just in case you don’t have your Express card with you. To access this, Press 2 

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If you don’t know your card number or the SS number, wait patiently for the auto-attendant to finish going through the below list of messages about 3-4 times. It will then transfer automatically to a customer service representative.

Have General Questions And Don’t Need To Speak To A Live Customer Service Representative?

Your card number is 16 digits on the front of the card. If the auto attendant doesn’t receive your selection – Please try again.  Here’s what to do:

  • To re-enter your card number, press 1
  • To access your card account information using your Social Security number, press 2
  • To find out the status of your previously ordered card. press 3
  • Press 4 if your card has been lost, stolen, or damaged.

Callers have reported longer hold times, so if you don’t have time to wait on hold, you could try calling at different times during the day to see if you can talk to a representative sooner.


  • Get all the facts here about your Direct Express Routing Number.
  • Discover more on how to Access Direct Express Cardless Benefit.
  • Learn more on what to do when your Direct Express Card is Lost.

Top 20 Customer Service Issues Direct Express Customer Support Can Solve

If you need time to determine if a customer service representative can help you at Direct Express, then here are the top 20 issues a live customer service representative at Direct Express can help you with:

  1. Check the status of a new Direct Express card that was mailed to you

See how long it is to be shipped and when the expected arrival is going to be so that you can be prepared to use your new Direct Express Card.

  1. Help if you are unable to use your card or access the money in your account
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Help if you are unable to use your card or access the money in your account to resolve issues if you are having trouble getting into your account or need advice on how to access your money then Direct Express Customer Service will definitely help with your needs.

  1. Deactivate a lost or stolen Direct Express card

Peace of mind with official deactivation of your card in case of this untimely issue of a lost or stolen card.

  1. Issue and activate a Direct Express replacement card

Especially in the case of a lost or stolen card, you can have a replacement card shipped to you with Customer Service help.

  1. Help setting up logging into your online access to your Direct Express account

This is helpful to more easily and sometimes quicker remedy your needs through your personal online account.

  1. What to do about an expired card or soon to expire card

Details of what is needed and what to expect to easily transition into your next card so access to your daily needs is not interrupted.

  1. Report unauthorized transactions on your card

Stop any unauthorized or fraudulent transactions on your card and have peace of mind that you continue to be safe.

  1. Help with undeposited benefits payments

Feel like a benefit payment was missed to be deposited in your account or wish to check to make sure it was or how to check easier next time if this issue arrives again then Customer Service Support will help you.

  1. Get account statements

How to obtain or view your account statements for your balancing and budgeting needs.

  1. Help with setting up online bill payments or making payments online
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Step-by-step instructions to set up online bill payments for you to easily pay monthly bills and more.

  1. Change your address on file

Directions or help to update your address or personal information to stay current.

  1. Help with completing Direct Express dispute resolution paperwork

Having to dispute a payment or deposit or other transaction and need help with a step-by-step procedure to file properly then Customer Service will be happy to help you.

  1. Set up or change your PIN number

Find out how to easily update or change your PIN to feel more Safe & Secure.

  1. Unlock your Direct Express online account

Help for any reason that your card is or has been locked so you can use your card ASAP again.

  1. Help with using your Direct Express card abroad

Traveling Internationally? Already abroad? Get help to safely use your card almost anywhere in the world.

  1. Set up a travel alert when using your Direct Express card abroad

Peace of mind with a travel alert so you are notified when you use your card abroad and you will feel safer knowing first hand of any transaction and faster avoidance to remedy and stop or report, if a transaction was not authorized by you.

  1. Help using your card at an ATM

Simple instructions on how to use your card at an ATM if you need help.

  1. Provide an update on disputed transactions or an investigation

Get updates and the latest information which also coincides with number 12 above.

  1. Help using the Direct Express Mobile App

Another way to access your account is on your iPhone or Android with a Mobile App and any issues you may have in downloading or using your new mobile app.

  1. Get updates on why the website and Mobile app are down.

Updates and info if any problems with your Mobile app or questions/concerns.

Can also be contacted by visiting or by mail at PO Box 540190 Omaha, NE 68154-0190