Is Direct Express Card Down? [How To Get Your Card Working]

If you are here because you’re wondering if your Direct Express card is down – and how to get it working again – then you’ve found the right article!

Today, I’m going to help you learn whether or not Direct Express is down and not working, and what if anything you can do to still use your card.

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If The Direct Express Website Is Down Or Not Working

  1. Call Customer Service 24 hours a day, 7 days a week at: 1-888-741-1115
  2. Download the mobile app available for Android, iPad, or iPhone, to see if Direct Express is actually down 
  3. Check whether the server is down right now or having outage problems for everyone or just for you at 

How To Check To See If Direct Express Is Down Or Not Working

If you need to access your Direct Express card online but you can’t reach it or can’t log in, then follow these steps:

  1. Confirm That The Website Is Down

If you have tried to log in by your computer, and the Direct Express website doesn’t work, then try another device such as your mobile Smartphone or iPad. 

If there’s still no success, then there is a problem, so you should call customer service at 1-888-741-1115. This will help you save time by confirming the DE site is officially down.

  1. Check Social Media

TIP: You can check online at Facebook or Twitter by typing #direct express. 

You will see what other people are saying if there is an outage or even an update from Direct Express.

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If you are unable to reach Facebook or Twitter, then you know you are currently experiencing a wifi or internet connection problem and not a Direct Express problem.

  1. Reaching Direct Express Customer Service During An Outage.

Those of us who have had a hard time calling Customer Service know that sometimes it’s already hard to speak to a live person. 

So when there is an outage, it could take even longer, as the lines would most likely be busy or overloaded with calls, so patience is always helpful as you try calling customer service.


  • Learn more on what to do when your Direct Express Card is Lost.
  • Get all the facts here about your Direct Express Routing Number.
  • Discover more on how to Access Direct Express Cardless Benefit.

Use Mobile App As Alternative

If you don’t have the Mobile App for Direct Express, it’s a good app to have available to you, so try downloading the app.

You can use the Direct Express Mobile App as it works very well. The best reason to use this is both the Mobile App and Website are not usually both down at the same time. 

Again, you can try using your iPad or Smartphone, or desktop to determine if you can log in or not.

Additional Reasons Your DE Card Is Not Working

  1. Understand That Your Direct Express Card May Be Temporarily Locked 

This could be due to suspected fraudulent activity on your Direct Express card due to multiple activities on your card to make a purchase.

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It will remain locked until you speak with someone in Customer Service and answer questions for them to unblock your Card if this is why it doesn’t work. Make sure you find out asap, so you are not required to be issued a new card.

Call 1-888-741-1115 or if you reside outside the U.S., call 1-765-778-6290 (Collect) as both are available 24 hours a day, 7 days a week.

  1. Your Direct Express Card Could Be Down Because It’s Expired

If your Card is expired, it will not work, and this can be verified by checking your Card for the expiration date. 

A good thing to do is order a new card before it expires, of course. Call customer service to get a replacement card mailed to you, and when you receive the new Card, call to activate the new Card.