Direct Express Login Help

How Do I Log into My Direct Express Account? 

You can log into your Direct Express account either by visiting the Direct Express website or through the Direct Express mobile app.

If this is your first time logging into your Direct Express account online:

  • Go to the Direct Express website.
  • Select your card number and click on “Proceed to Login”.
  • For cards starting with “533248”, click the “Create New User” button and follow the instructions. For cards starting with “511563”, go to the “Activate/Register Card” section, type in your card number, and click the “Activate/Register” button. 
  • As a new user, you are required to enter your card information and provide your social security number and email address. 
  • Once you are registered, you will be able to choose your user ID and password.

If you already have a user ID and a password:

  • Go to the Direct Express website and select the starting number of your card. 
  • Click on “Proceed to Login”. 
  • Enter the user ID and password that you have selected when you first signed up for the card. 
  • Once you have successfully entered your user ID and password, you will be logged in to your account. 

To log in to the Direct Express mobile app, start by downloading the app on your smartphone:

  • If you have an iPhone and your card starts with “533248”, download the app from the App Store here. For cards beginning with “511563”, download the app here.
  • If you have an Android phone and your card starts with “533248”, download the app from Google Play here. For cards beginning with “511563”, you can download the app here.
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You will be asked to follow the same steps as when logging into your account through the Direct Express website. 

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  • Learn all the info about Direct Express Routing Number.
  • Get all the facts here on what to do when your Direct Express card is lost.
  • Discover more about Direct Express Benefit Access.

How Do I Set Up A Direct Express Account If I Don’t Have One? 

You can set up a Direct Express account if you are receiving federal benefit payments such as Social Security or Supplemental Security Income (SSI). 

All you need to do is call the Direct Express card customer service toll free at (800) 333-1795. They will notify your federal paying agency and provide them with all the information necessary to start sending benefit payments to your account. It takes around 10 business days for your new Direct Express card to arrive in the mail. 

What Should I Do If My Direct Express ID Or Password Doesn’t Work? 

If You Forgot Your User ID Or Your Password:

  • Go to the Direct Express website. 
  • Select your card number and click on “Proceed to Login”.
  • Click on the “Forgot Your User ID” or “Forgot Your Password” button. 
  • You will be asked to provide your Direct Express card number to verify your identity. 
  • After a few minutes, your user ID or password will be sent to you by email. 

What Should I Do If I Have A Problem Logging in To My Direct Express Account Online?

  • First, make sure that you are using the correct user ID and password. If you don’t remember your user ID or password, you can request a new one by clicking on the “Forgot Your User ID” or “Forgot Your Password” button. 
  • Instead of logging in through the Direct Express website, try accessing your account on the mobile app. Sometimes the Direct Express website is down but it’s still possible to use the app.
  • Call Direct Express customer service toll-free at the number on the back of your card to find out if there are any issues with the Direct Express website or with your login details. 
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