Direct Express Live Chat FAQ [Get Help FAST!]

Live chat allows customers to interact with customer service representatives in real time in a chat box within a browser. Live chat is a great option for reaching customer service support quickly and having your questions answered without having to make a phone call.

Unfortunately, the only way to contact Direct Express Customer Service is to call them since they do not offer customer support through live chat. Here are additional ways to contact Direct Express to benefit your use of your card.

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3 Ways To Contact Direct Express Card Other Than Calling Customer Service

For any questions or problems concerning your Direct Express® card:

  1. Call the number located on the back of your card 
  2. Visit online at www.usdirectexpress.com and visit the FAQ section.
  3. You may write to them with a general comment about the DirectExpress® card program, at DirectExpress@fiscal.treasury.gov

Auto Attendant List To Help Assist You 

  1. Your card number is 16 digits on the front of the card. If the auto attendant doesn’t receive your selection – Please try again. To re-enter your card number, press 1
  2. To access your card account information using your Social Security number, press 2
  3. To find out the status of your previously ordered card. press 3
  4. Press 4 if your card has been lost, stolen, or damaged.

If You Do Have A Card And Need Customer Service Help?

If you do already have a card with questions, you may call the Customer Service Department at:

  • Customer Service: 1-888-741-1115
  • Hearing-impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Collect)
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The Customer Service hours of operation are 24 hours a day, 7 days a week.

RELATED:

  • Discover more about how to Access Direct Express Cardless Benefit.
  • Learn more on what to do when your Direct Express Card is Lost.
  • Get all the facts here about your Direct Express Routing Number.

IF You Don’t Have A Card And Want To Get One? 

If you don’t have a card or haven’t signed up to receive your payments via your Direct Express card, Call 1-800-333-1795 (toll-free) 

Quick Reference To Speak To A Live Human At Direct Express

After the Customer Service auto-attendant answers, Choose option 3 immediately, and you will get to speak with a human. 

  1. Call Customer Service toll-free at 1-888-741-1115 (available 24/7)
  2. Press 1 for English, Press 2 for Spanish, for all other languages (press 3)  
  3. Enter your 16-digit debit card number  
  4. A Direct Express customer service agent will answer your call shortly after entering your card number.