MetaBank Lawsuits FAQ

Unfortunately, our modern world is riddled with crime, fraud, and legal loopholes. Large companies are infamous for bamboozling and deceiving clients, hiding fees, and introducing unfair yet binding contracts. 

What is the average person supposed to do to combat this injustice? Millions of people worldwide bring lawsuits against companies, both large and small, and MetaBank is one of those companies. 

So, what sort of lawsuits are filed against MetaBank? How can you file a complaint against MetaBank? What do these lawsuits really say about MetaBank? 

Let’s find out. 

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What Is MetaBank – A Brief Overview

MetaBank is an alternative financial service, designed for users with poor or no credit who don’t wish to be tied to traditional banking systems. MetaBank is one of the leading providers of prepaid cards in the US. They specialize in prepaid cards for all occasions – travel cards, gift cards, automobile payments, cards for agricultural or business purposes, borrowing, and much more. 

Since MetaBank doesn’t require credit checks, just about everyone is eligible for a MetaBank account. However, this also means that your MetaBank account and any subsequent transactions don’t impact your credit score in any way – for bad or good. 

Prepaid cards allow for an extra feeling of security, as you can rest assured that you won’t accidentally spend more than you intended. This no-credit scheme is what makes MetaBank accounts suitable for people with no credit or bad credit. 

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MetaBank’s optional direct deposit system, which you can sign up for when you open an ACE Flare account, allows users to receive deposits up to two days early, and also eliminates the need for handling paper checks. 

Common Legal Disputes Against MetaBank 

Common complaints leveled against MetaBank vary from standard human error to structural flaws. It’s worth noting that while mistakes can be made in any financial sector, the real issue comes when MetaBank refuses to fix those mistakes, leaving their users out of pocket.

Here are a few commonly mentioned complaints and legal disputes that have been brought against MetaBank.

  • Failing to refund unauthorized transactions. Prepaid cards are especially susceptible to fraud. If you spot unauthorized transactions on your card, cancel your card and immediately contact MetaBank. However, some users have brought legal disputes against MetaBank for refusing to acknowledge that the transactions were fraudulent, and therefore refusing to give a refund. 
  • Excessive charges. Just about every financial service has some fees to worry about, but in some cases, those charges are excessive and can build up quickly. For example, some MetaBank users had reported an “inactivity charge” which essentially depleted all of their funds, leaving them with nothing on their prepaid cards. 
  • Hidden fees. You may also encounter extra fees which you weren’t made aware of when you opened your account. These fees could include closing charges, late payments, or maintenance fees. Some users have reported the fees being deliberately hidden until an account was opened and the fees were unavoidable.
  • Duplicate charges. Duplicate charges are a problem for many merchants and financial services. For example, some users report that MetaBank takes out the monthly maintenance fee twice, meaning that the users are paying double. These fees can quickly build up, especially if the bank denies that the duplicate charges are happening. Since the maintenance charges are taken out of the existing funds on the card, it’s virtually impossible to avoid paying. 
  • Balance errors. Few things are as shocking as checking your bank balance only to find that you have significantly less money than you expected. There are lots of reasons behind a balance error, but if the error isn’t remedied, you may essentially lose your money. 
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Chances are, if you’ve had any of these complaints, they can be quickly sorted out. For example, if you notice a duplicate charge on your account, call the number on the back of your MetaBank card. Most users receive an apology and refund, and the problem is immediately sorted out. 

Of course, problems arise when MetaBank refuses to sort out the problem, or even acknowledge that one exists in the first place. This is when legal action can eventually be needed.

How to File a Complaint Against MetaBank 

If you choose to file a complaint against MetaBank, you can do so by calling 866 550 6382 or sending an email to CustomerService@metabank.com. Clearly outline your problem, and be sure to mention any blame MetaBank holds. Explain how you would like the problem to be fixed, and what compensation (if any) you’ll require. 

If your problem still doesn’t get solved after several attempts, now is the time to seek legal advice. You could have a legal case against MetaBank. 

Is MetaBank a Good Company? 

So, with all things considered, is MetaBank a good company? 

MetaBank is still the largest provider of prepaid cards in the US. While customers have found problems, such as finding a human operator to speak to, MetaBank is no worse than any other banking institution. 

Most MetaBank mistakes (duplicate charges, balance errors, etc) are mostly due to human error, and these problems are quickly and simply sorted out over the phone or requested by email. 

Feel free to do your research on MetaBank and its services. If possible, talk to friends or relatives who’ve taken out prepaid cards with MetaBank, and discuss their experiences. What did they like about using MetaBank? What didn’t they like?

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The Bottom Line

Legal battles are preferably avoided. Chances are, whatever problem you have with MetaBank can be dealt with without resorting to courts. However, when it comes to problems that MetaBank won’t acknowledge – such as fraudulent or unauthorized transactions, hidden fees, or excessive charges, you might find that a legal case is the only way to get the money you’re owed. 

If that’s the case, seek out good legal advice. Make sure you have a case before you take it to court!