Direct Express Account Alert Text Message

I suppose that you are here to learn a little about Direct Express Early Cash Program and how it works or wonder the reasons associated with what to do or what details are needed or who to call to remedy your questions to the best extent possible, then perfect! You have found the right article.

In this article, I will talk about facts that you need to know to help you out and benefit you the most that you can.

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What Direct Express Is

Direct Express Cardless Benefit Access Direct Express crisis money lets cardholders get up to $1000 associated with other funds available in their account. It doesn’t give you any extra money but rather allows you to access funds already in your account.

I am going to describe just a little about how the Direct Express card works so you will understand more about how the Direct Express Emergency cash works.

Direct Express card is used for you to access your federal benefits in a debit card that Comerica Bank issues granted the rights by the U.S. Treasury Department.

According to the Treasury Department, it is the best and safest way to access your federal benefits money from Social Security instead of checks in the mail.

This means you don’t have to worry about cashing a check every month as it’s automatically deposited into your card account from Social Security direct to your Direct Express Debit Card account by direct deposit.

Eligible enrollees are Veterans assistance, SSI, SSKI, and Social Security.

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How Your Direct Express Card Works

Deposits are made from your federal benefits payments on the due date every month, and your money is available to you right away.

Like any debit card, you can access your federal benefits by withdrawing cash from (ATMs) Automated Teller Machines. 

You can also purchase at stores that honor MasterCard debit cards and get cashback like a normal debit card when you make those purchases with your card. Also, you can pay bills online with your card too.

What Is Direct Express Account Alert?

Your Direct Express MasterCard Debit Card Account will notify you by email, phone or text message if your debit card account balance is an amount that is lower than that of the amount you choose to be notified. 

This is done by signing up for free for the Low Balance Alert.

A good routine is to be aware of and check your Direct Express account balance so you stay abreast of what money is available.

Check your transaction history regularly to be aware of all in your account and to help prevent issues that I will describe more in this article.

All of this information is always available to you free of charge as a Direct Express cardholder.

We recommend that you should check on your balance and transaction history as many times as needed.

Transaction History

There are several ways to check on your record of transaction history and Direct Express card account balance that will be shown to you later in the article below. I will describe how to obtain and access these methods of information that you need in more detail.

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What if your deposit of money is not there, and it should be.

  1. First, verify that it’s the right day of the month. 
  2. Second, Make sure the money wasn’t already being spent on something else.
  3. Third, if all is normal and no funny business, call or email D.E. directly for help. 

Dispute a Transaction charge that you did not authorize.

  1. Make sure you didn’t actually make a charge that you possibly forgot about.
  2. Make sure someone else doesn’t have your card and is using it like a relative. 
  3. Call or email to file a dispute to have the charge removed.

You can contact the Direct Express Dispute resolution department at the customer service methods described below.

How to Check My Direct Express Card Transactions

There is a database stored with your financial transactions that you can access at your Direct Express MasterCard Account.

You can check your financial transactions or other questions by:

If you do already are a cardholder, you can make a phone call to the Customer Service Department to speak with a live person.

By phone:

  • Customer Service: 1-888-741-1115 or 1-866-606-3311
  • Hearing-impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Collect)

Customer Service phone numbers are available 24 hrs per day and 7 days per week.

Or you can check online by logging into your account located on the homepage:

You can check Online by:

Simply going to the homepage of Direct Express at 

Or you can check online by logging into your account

check by Direct Express Mobile App:

This Direct Express Mobile App is free and is also compatible with the latest Direct Express cards available. You can identify if you have the latest cards because the number on these cards begin with 5115.

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[Both versions of the mobile app can be downloaded from the iTunes® (Apple®) and Google Play™ (Android™) app stores. Data network usage charges may apply. Fees may also apply for international use

by calling Direct Express Customer Service]

Monthly Statements

Monthly Paper Statements make it easy to track and look up previous records fast and easy and give you peace of mind.

If you wish a written statement each month, this service can be easily arranged for you by contacting Direct Express Customer Service at the toll-free number on the back of your Direct Express card. 


There is a small monthly additional fee that is charged to all of the Direct Express cardholders. Remember, even considering the small fee, the written statement saves you time each month rather than calling customer service and waiting.

You can also go online to the homepage of Direct Express at 

and Printout the copies of the old statements.

How To Get Copies Of Your Old Statements From Direct Express

Again, if you wish a written statement of your previous month’s records, this service can be easily arranged for you by contacting Direct Express Customer Service.

Additional Fees for Direct Express MasterCard Debit Card

  • For a Monthly paper statement $0.75
  • For a Transfer to U.S. bank account $1.50 per transfer
  • For a Direct Express cash access $0.85
  • For a Replacement of the debit card $4.00
  • For a Delivery of replacement card $13.50
  • For an ATM withdrawal outside the U.S. $3 + 3% of the amount
  • For Purchases outside of the U.S. 3%

Customer Service is available to consult about any additional charges or fees.